Con Edison There Was a Problem Setting Your New Password Please Try Again

If you lot forgot your work or schoolhouse password, never got a password from your organization, or take been locked out of your account, you lot can utilise your security info and your mobile device to reset your work or school countersign. Your administrator must plow on this feature for you to be able to set up your data and reset your own password.

If you lot know your countersign and you want to change information technology, run across the "How to change your password" sections of this commodity.

Important:This article is intended for users trying to use reset a forgotten or unknown work or school account password. If you lot're an administrator looking for information virtually how to turn on self-service password reset for your employees or other users, see the Deploy Azure AD self-service password reset and other articles.

How to reset or unlock your password for a work or schoolhouse account

If you can't admission your Azure Active Directory (Azure AD) business relationship, it could exist because either:

• Your countersign isn't working and you want to reset it, or

• You know your password, but your account is locked out and you need to unlock it.

1. In theEnter password screen, selectForgot my password.

2. In theGet back into your account screen, type your piece of work or school User ID (for example, your electronic mail address), show you lot aren't a robot by entering the characters yous see on the screen, and so selectSide by side.

   

   Note:If your ambassador hasn't turned on the power for you to reset your ain password, y'all'll run into aContact your ambassador link instead of theGet back into your account screen. This link lets you contact your administrator nearly resetting your password, through either e-mail or a spider web portal.

3. Select one of the methods to verify your identity and change your countersign and add the requested information.. Depending on how your ambassador has gear up your arrangement, you lot might demand to become through this procedure a 2d time, calculation info for a second verification step. If you want to know more nigh one of the methods, they're detailed in the "Reset methods" section of this article.

   

   Notes:

   • Depending on how your administrator has set up your organization, some of these verification options might non be available. You must have previously set up upward your mobile device for verification using at to the lowest degree ane of these methods.

   • Additionally, your new password might demand to meet certain strength requirements. Potent passwords typically have 8 to 16 characters, including upper and lowercase characters, at to the lowest degree 1 number, and at least one special character.

Reset methods

Reset your password using an electronic mail address

Sends an email to the e-mail address you previously ready up in ii-step verification or security info. If your ambassador has turned on the security info feel, y'all can find more info near setting up an e-mail address in the Set up security info to use email (preview) commodity. If you're non yet using security info, you can notice more info about setting up an email accost in the Set up my business relationship for two-step verification commodity.

1. SelectEmail my alternate email, and then selectEmail.

2. Type the verification code from the electronic mail into the box, and then selectNext.

3. Type and confirm your new password, so selectFinish.

Reset your countersign using a text message

Sends a text bulletin to the phone number you previously set upward in security info. If your administrator has turned on the security info experience, y'all can find more info well-nigh setting upward text messaging in the Set up security info to use text messaging (preview) article. If you're non yet using security info, y'all can find more than info about setting up text messaging in the  Gear up upwardly my account for two-pace verification article.

1. SelectText my mobile phone, type your phone number, and then selectText.

2. Blazon the verification lawmaking from the text bulletin into the box, and and so selectNext.

3. Type and confirm your new password, and then selectFinish.

Reset your password using a phone number

Places an automated voice call to the phone number you previously fix in security info. If your ambassador has turned on the security info experience, yous can notice more info about setting upwards a phone number in the Set security info to apply a phone telephone call (preview) article.

1. SelectCall my mobile phone, type your phone number, and then selectTelephone call.

2. Answer the phone call and follow the instructions to verify your identity, and and then selectAdjacent.

3. Blazon and confirm your new countersign, and so selectEnd.

Reset your countersign using security questions

Shows you the list of security questions you set up in security info. If your administrator has turned on the security info experience, you tin can find more than info most setting up your security questions in the Set up security info to utilize pre-defined security questions (preview) article.

1. SelectReply my security questions, answer the questions, and then selectNext.

2. Type and confirm your new password, and and so selectFinish.

Reset your password using a notification from your authenticator app

Sends an approval notification to the authenticator app. If your administrator has turned on the security info experience, you lot tin find more than info about setting up an authenticator app to ship a notification in the Gear up security info to use an authentication app (preview) article. If you lot're not notwithstanding using security info, you tin find more info about setting up an authenticator app to send a notification in the Prepare my business relationship for two-step verification article.

1. SelectCorroborate a notification on my authenticator app, and then selectShip Notification.

2. Corroborate the sign-in from your authenticator app.

3. Blazon and confirm your new password, and and then selectFinish.

Reset your password using a code from your authenticator app

Accepts a random lawmaking provided by your authentication app. If your administrator has turned on the security info experience, you can find more info about setting upward an authenticator app to provide a code in the Fix security info to utilise an hallmark app (preview) commodity. If you're non yet using security info, y'all tin can find more info almost setting up an authenticator app to provide a code in the Set my account for two-stride verification article.

1. SelectEnter a code from my authenticator app, and and then selectSend Notification.

2. Open your authenticator app, type the verification code for your account into the box, and so selectNext.

3. Type and confirm your new password, and and so selectFinish.

4. After y'all get the bulletin saying that your password has been reset, you can sign in to your account using your new password.

5. If you even so tin't access your account, y'all should contact your organization's administrator for more than help.

After resetting your password, you might get a confirmation email that comes from an account like, "Microsoft on behalf of your_organization." If yous get a similar email, merely you didn't recently reset your password, you must contact your arrangement's administrator immediately.

How to change your countersign

If you lot simply want to alter your password, you lot can do it through the Office 365 portal, the My Apps portal, or the Windows x sign-in folio.

To modify your password using the Office 365 portal

Use this method if you typically admission your apps through the Part portal:

1. Sign in to your Office 365 account, using your existing countersign.

2. Select your profile on the upper-correct side, so selectView account.

3. SelectSecurity & privacy >Password.

4. Blazon your old password, create and confirm your new password, and and then selectSubmit.

To change your countersign from the My Apps portal

Use this method if you typically access your apps from the My Apps portal:

1. Sign in to the My Apps portal, using your existing password.

2. Select your profile on the upper-right side, and then selectProfile.

3. SelectAlter password.

4. Type your old password, create and confirm your new password, and then selectSubmit.

To modify your countersign at Windows sign-in

If your ambassador turned on the functionality, you lot can run across a link to Reset password on your Windows 7, Windows 8, Windows eight.i, or Windows x sign-in screen.

1. Select theReset password link to start the password reset process without having to apply the normal web-based experience.

2. Confirm your user ID and selectNext.

3. Select and confirm a contact method for verification. If necessary, choose a second verification option that'south different from your previous one, filling in the necessary info.

4. On theCreate a new countersign folio, blazon and confirm your new password, and then selectNext. Strong passwords typically have eight to 16 characters, including upper and lowercase characters, at least one number, and at least i special character.

5. Afterward y'all go the message saying that your password has been reset, you tin can selectFinish. If y'all still can't access your account, you should contact your organisation's administrator for more help.

Common problems and their solutions

Hither are some common fault cases and their solutions:

Problem	Description	Solution
When I try to change my password, I get an mistake.	Your password has a discussion, phrase, or pattern that makes your password easily guessable.	Endeavor again using a stronger password.
		Contact your ambassador for more aid.
After I enter my User ID, I go to a page that says, "Please contact your administrator.	"Microsoft has determined that your user business relationship password is managed by your administrator in an on-bounds environment. Every bit a result, you tin can't reset your password from the "Tin't access your business relationship" link.	Your administrator hasn't turned on password reset for your organization from the "Can't access your business relationship" link, or hasn't licensed you lot to apply the characteristic. To reset your password, yous must select the "contact an administrator link" to send an email to your company's administrator, and permit them know you want to reset your password.
After I enter my User ID, I get an error that says, "We couldn't verify your account."	The sign-in procedure was unable to verify your business relationship info.	There are two reasons you could exist seeing this message. Your ambassador turned on password reset for your arrangement, merely you lot haven't registered to utilise the service. To register for password reset, see one of the following manufactures, based on your verification method: Set up security info to use an authenticator app (preview), Ready up security info to use a telephone telephone call (preview), Ready security info to employ text messaging (preview), Set up security info to apply email (preview), or Ready security info to use security questions (preview). Your administrator hasn't turned on countersign reset for your organisation. In this situation, you must select the "contact an ambassador link" to send an email to your administrator, request to reset your password.

Next steps

• Learn about security info in the Security info (preview) overview article.

• If y'all're trying to get dorsum into a personal account like Xbox, hotmail.com, or outlook.com, try the suggestions in the When you can't sign in to your Microsoft account article.

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Source: https://support.microsoft.com/en-us/account-billing/reset-your-work-or-school-password-using-security-info-23dde81f-08bb-4776-ba72-e6b72b9dda9e

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